1.1 RETURNS IN-STORE

• 1.1Standard goods will not be accepted for return unless with our prior agreement. 
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• 1.2 All goods returned (whether despatched or not) will be subject to a re-stocking fee of 20% of the value of the goods. 
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• 1.3 Goods and packaging must be in original condition, free from damage and blemishes. 
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• 1.4 Goods must be returned by the customer to our Bayswater warehouse. The customer will be responsible for paying any additional shipping costs.
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• 1.5 ‘Made to order’ goods which are received in good order and condition are non-returnable.
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