Returns
1. RETURNS IN-STORE
- 1.1 Standard goods will not be accepted for return unless with our prior agreement.
- 1.2 All goods returned (whether despatched or not) will be subject to a re-stocking fee of 20% of the value of the goods.
- 1.3 Goods and packaging must be in original condition, free from damage and blemishes.
- 1.4 Goods must be returned by the customer to our Bayswater warehouse. The customer will be responsible for paying any additional shipping costs.
- 1.5 ‘Made to order’ goods which are received in good order and condition are non-returnable.
2. ONLINE RETURNS
- 2.1 Standard goods will not be accepted for return unless with our prior agreement.
- 2.2 All goods returned (whether despatched or not) will be subject to a re-stocking fee of 20% of the value of the goods.
- 2.3 Goods and packaging must be in original condition, free from damage and blemishes.
- 2.4 Goods must be returned by the customer to our Bayswater warehouse. The customer will be responsible for paying any additional shipping costs.
- 2.5 ‘Made to order’ goods which are received in good order and condition are non-returnable.
Returns
Local Post Office
- Return through your local post office
- You’ll find a label on your returns note in your parcel, note that this is not pre-paid